FREQUENTLY ASKED QUESTIONS
Q) How long will it take to receive my shoes?
A) Normally you will receive your shoes within three weeks of ordering. Occasionally, at very busy times they may take a little longer. We will let you know of any delays when you order. If you require your shoes urgently please contact us. (Back to Top)
Q) Is there a quicker way to get them?
A) Yes, we keep over 300 pairs of shoes in stock. If you want a popular colour (especially black / brown), and regular fitting we may well be able to dispatch shoes within 24 hours - contact us to check. (Back to Top)
Q) What if they don't fit when I receive them?
A) You may return the shoes to us unworn within 21 days for a refund. (Back to Top)
Q) Will I be ordering "bespoke" footwear?
A) No, but we can make your shoes wider, narrower, deeper, shallower, or allow for bunions etc. Bespoke footwear would involve having a last made for your feet and would be much more expensive. (Back to Top)
Q) I have great difficulty finding shoes to fit me, should I buy mail order?
A) If you have "problem feet" please contact us, and we can advise you. (Back to Top)
Q) Can I only purchase Guat Shoes by mail order?
A) No, you can visit our shop at 221 School Road, Crookes, Sheffield S10 1GN, Wednesday to Saturday 10.00am to 4.00pm. If you are travelling a long distance, please contact the shop to confirm opening times, as we often open longer than the stated hours (0114 2686364).(Back to Top)
Q) What about Colour?
A) As well as the main colour swatches shown on the website, we offer over 40 shades of leather and nubuck, and will attempt to match as closely as possible, any samples you care to send us. We can send you leather samples (10 maximum) on receipt of SAE only. (Back to Top)
Q) What are Vegetarian / Vegan Shoes? What is Lorica?
A) We make shoes in Lorica which are suitable for Vegetarians and Vegans. Lorica is a man made microfibrous material which shares many characteristics of leather. It is light, breathable, waterproof, elastic and flexible. It has excellent wear properties, and "improves with age" like leather. Our Lorica shoes are available in a choice of colours, with manmade Cambrelle linings. (Back to Top)
Q) I am on my feet all day, will my Guats be comfortable?
A) Many people who are on the move all day find our shoes extremely comfortable. For ultimate comfort you can order Guat Shoes with an integral heel shock-absorber, made from "Astroshock", which absorbs 87% of impact energy (see our PriceList for details) (Back to Top)
Q) Can my Guats be resoled?
Q) What soling materials can I choose?
A) We can make your shoes with either a non-slip Vibram EVA sole, or a natural crepe sole. (Back to Top)
Q) How long will my Guat Shoes Last? / Are they Guaranteed?
A) How long your Guat Shoes will last of course depends on many factors. However, unlike major shoe manufacturers, we meet many of our customers face to face, and are able to check that our products are offering satisfactory performance. We use only top quality materials, and we guaranteee all the components of the shoe such as threads, buckles, poppers, and straps to last for the life of the shoes. We usually replace or repair any of these components which are worn free of charge when the shoes are resoled.(Back to Top)
Q) How can I purchase Guats from outside UK
A) Please contact the workshop for overseas postage rates. (Back to Top)
Q) When I click on "Price List" and some other links, nothing happens. Why not?
A) You may have got your Pop-up Blocker settings in Internet Explorer set too high. To fix this, select Tools/ Pop-up Blocker/ Pop-up Blocker Settings. If the Filter Level is set to "High", reset it to "Medium: block most automatic Pop-ups" This is the default setting for Internet Explorer. (Back to Top)